If you’re unable to sign a transaction, it’s likely due to a missing key required to complete the process. Don’t worry, the Ulys app is designed to detect this issue and guide you through restoring your wallet.
Here’s what will happen:
- When the app detects that the key is missing during a failed transaction attempt, you’ll see a prompt informing you that your wallet needs to be restored.
- At this point, the “Restore Wallet” option will become visible on the Home page.
To restore your wallet:
- Click on “Restore Wallet” when prompted.
- Use biometric authentication (like fingerprint or face recognition) or your PIN to restore the key.
- If biometrics aren’t enabled on your device, go to your device’s settings to activate them before proceeding.
Once your wallet is restored, you’ll be able to successfully sign transactions and access your funds again.
If you encounter any issues, feel free to Contact a Customer Experience Specialist by clicking HERE.