If a deposit won't go through, these are the usual reasons.
You've used our payment partner before
- Log in with the same email or phone number you used previously.
- Multiple accounts per person aren't allowed, so creating a new one may cause problems.
Your card was declined
- Card funding depends on your bank, and some banks block crypto-related transactions.
- Try a different card, or another payment method.
Still stuck?
contact us and we'll work out what's happening with you.